Quality Guaranteed - Underwater Archives
BUY WITH CONFIDENCE
When you purchase from The Underwater Archives, rest assured with 100% confidence. We back every purchase with a commitment to the health of your aquatic life and the satisfaction of your order—no hassles involved. Simply provide us with a photo of The Underwater Archives Coral Frags within 7 days or a video of your marine fish within 5 days of receipt. All saltwater invertebrates from our collection come with an arrive alive guarantee.
Our Guarantee Conditions:
- Coral Claims: Send us a clear picture or video of the deceased coral from The Underwater Archives (excluding sales items) within 7 days of delivery.
- Fish Claims: Email us a clear picture or video of the deceased marine fish within 5 days from delivery as recorded by the carrier.
- Invertebrates & Sales Items: A picture or video of the DOA item must be submitted on the same day of arrival.
- Handling Instructions: DO NOT remove the coral from its mounting for 7 days or the guarantee becomes void.
- Return Policy: DO NOT discard or return the specimen without authorization from The Underwater Archives, as this will void the guarantee.
- Shipping Issues: DO NOT refuse the shipment even if the box is leaking or appears damaged, as doing so will void the guarantee.
- Pickup: Guarantee applies only to shipped items, not local pickups.
- Tank Suitability: It is at our discretion to void the guarantee if we determine your tank conditions are unsuitable for the purchased animals.
Our Guarantee for DOA's:
If your new aquatic addition does not survive the guarantee period, we will issue a store credit for the purchase value. We do not cover shipping costs for credited livestock. Losses due to carrier delays or incorrect addresses provided by the customer are not covered under our guarantee. We are committed to making things right and ensuring your satisfaction with every order!